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Explore serviceSoftware engineering
Keep your software healthy long after launch.
Launch is the start of a product's life, not the end of the work. We watch your applications, respond when something goes wrong, keep them up to date and secure, and make the small improvements that stop software ageing badly. Support is organised around your hours and priorities, with response times agreed in writing.
What we offer
Maintenance & Support services.
- 01
Monitoring and incident response
Uptime, error and performance monitoring with an agreed process for triaging and resolving incidents.
- 02
Bug fixes and updates
Prioritised fixes and routine updates, tracked in a shared backlog you can see at any time.
- 03
Dependency & security patching
Regular dependency upgrades and prompt patching of known vulnerabilities across your stack.
- 04
Performance tuning
Profiling slow pages, queries and services, then fixing the causes rather than the symptoms.
- 05
Small enhancements
Minor features and improvements delivered in regular cycles, without starting a new project.
- 06
Documentation and handover
Runbooks, architecture notes and onboarding guides so knowledge does not live in one person's head.
How we work
From idea to launch, and beyond.
AI takes the first pass, trained people review it, and quality is checked before delivery.
- 01
Discover
We learn your goals, users, constraints and what already exists.
- 02
Design
Flows, screens and architecture agreed before heavy building starts.
- 03
Build
Short iterations, so you see working software early and often.
- 04
Test
Automated and manual testing, including accessibility and performance.
- 05
Launch & support
Release, monitor and keep improving it with you.
Where it helps
Typical projects.
The kinds of work this service usually supports.
After a project launch
Keeping a newly launched product stable while real users find the edge cases.
Inherited codebases
Taking over an application whose original developers have moved on, and making it safe to change.
Lean internal teams
Covering routine maintenance so your developers can focus on new features.
Business-critical systems
Monitoring and incident response for systems your organisation depends on every day.
Details
Technology we use
- Sentry
- Datadog
- Grafana
- Prometheus
- PagerDuty
- Dependabot
- Renovate
- GitHub Actions
- Jira
- Confluence
Questions
Can you support software you did not build?
Yes. We start with an audit of the code, infrastructure and documentation, fix urgent risks, then move into a regular maintenance rhythm.
What response times do you offer?
Response times depend on severity and the support hours you need. We agree them with you up front and write them into the support agreement.
What if we want to bring support in-house later?
We hand over documentation, access and a walkthrough of the system so your team can take over without disruption.
More software engineering services
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Software built around how your business works, for when off-the-shelf tools don't fit.
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Apps for iPhone and Android, from first idea to the app stores, including everything behind the scenes.
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Idea → Architecture → Prototype → Production → Scale
Talk to us about Maintenance & Support.
Tell us what you're trying to build, test, automate or improve. We'll tell you honestly where we can make a real difference, and where we can't.